Returns, Exchanges & Refunds

At Belle Bonjour, we want you to feel confident with every purchase. Please review the policy below before placing your order. If you need assistance choosing the right size or product, our team is always happy to help at care@bellebonjour.store.

1. Final Sale — Intimate Apparel

For hygiene and health reasons, intimate apparel is not eligible for return, exchange, or change-of-mind refund after delivery.

The following categories are always final sale:

• Bridal — bridal sets and bridal lingerie
• Nightwear — nightgowns and lingerie pieces
• Underwear — bras, briefs, and other intimate undergarments

Robes & Loungewear, Shorts, and Pajama Sets are assessed individually. Each product page clearly states whether that specific item is final sale or eligible for return — please check the product description before ordering.

This also applies to any set that includes a robe, camisole, bra, or bustier as one of its pieces: such sets are treated as intimate apparel and are final sale, regardless of category.

Items purchased at a discounted or clearance price, including seasonal sale items, are also final sale and not eligible for return or exchange.

We strongly recommend checking the size guide carefully before ordering or contacting our team for assistance.

Please note: this policy does not affect your rights in cases where an item arrives defective, damaged, incorrect, or materially different from its product description.

2. Eligible Items — Return Within 7 Days

Pajama, loungewear, and shorts sets marked as "eligible for return" on their product page may be returned within 7 calendar days of delivery, for orders delivered within the UAE. Return eligibility is set individually for each item and stated clearly on its product page — items not marked as eligible are final sale.

To be eligible, the item must be:

• Unworn, unused, and unwashed
• With all original tags attached
• With the hygiene seal intact, where applicable
• In its original packaging
• Accompanied by proof of purchase

For hygiene reasons, we recommend trying garments on over your own undergarments before deciding to keep them.

3. Exchanges

Exchanges are available on eligible items only, within the same 7-day window described above. To request a size or colour exchange, please follow the process in section 8.

4. Return Shipping Costs

For change-of-mind returns and exchanges on eligible items, return shipping is the customer's responsibility. If an item arrives defective, damaged, or incorrect, Belle Bonjour covers the cost of return shipping.

5. GCC & International Orders

Orders shipped outside the UAE, including to other GCC countries, are final sale regardless of category. This does not affect your rights in cases where an item arrives defective, damaged, or incorrect.

6. Refunds, Store Credit & Exchanges

For orders paid by card, approved returns may be:

• Refunded to the original payment method, subject to a AED 25 handling fee, or
• Issued as store credit, with a AED 20 bonus added to the credit value, or
• Exchanged for another size or style, at no additional cost.

Store credit is issued as a digital code and cannot be converted to a cash refund at a later date.

For orders paid on delivery (COD), approved returns are issued as store credit or an exchange only. A cash or bank transfer refund is not available for COD orders.

7. If Your Order Arrives Damaged or Incorrect

If your order arrives damaged, defective, or different from what you ordered, please contact us at care@bellebonjour.store within 48 hours of delivery, with your order number and clear photos of the item. We will replace the item where stock is available. If the item is no longer in stock, we will issue a full refund or store credit — at no cost to you, and with no handling fee.

8. How to Request a Return or Exchange

1. Contact us at care@bellebonjour.store with your order number and the reason for your request.
2. We will confirm eligibility within 2 business days.
3. Once approved, ship the item back to us within 7 days of approval.
4. Once received and inspected, we will process your refund, store credit, or exchange within 5–7 business days. Refunds to the original payment method may take additional time to appear, depending on your bank or card issuer.

Important: By placing an order with Belle Bonjour, you acknowledge and agree to the return and exchange terms outlined above.