At Belle Bonjour, we are committed to offering a refined and transparent shopping experience. Please review our return and refund policy carefully before placing your order.
You may request a return within 7 days of receiving your item, provided that the item meets the eligibility criteria outlined below.
To qualify for a return, the following conditions must be met:
The item must be in its original condition as received
Unworn, unused, unwashed
All tags attached
Returned in its original packaging
A valid receipt or proof of purchase is required
The following items are not eligible for return, exchange, or refund:
Sale or discounted items
Gift cards
Made to Order / Pre-Order items
Customized or personalized products
Personal care products, including opened beauty items or perfumes
Items labeled as Made to Order or Pre-Order are handcrafted exclusively upon customer request and production begins only after payment confirmation.
Due to the bespoke nature of these items:
Made to Order / Pre-Order items cannot be returned, exchanged, or canceled once production has started
Minor variations in fabric, lace placement, or finishing may occur and are considered part of the uniqueness of handmade craftsmanship
By placing an order for a Made to Order or Pre-Order item, you acknowledge and accept these conditions.
(For eligible ready-to-ship items only)
To start a return, you may submit your request through our website or contact us at bellebonjour.ae@gmail.com.
Please include:
Order number
Item(s) you wish to return
Reason for the return
If your return request is approved, we will provide you with instructions on how and where to send your item.
Please note:
Items sent back without prior approval will not be accepted
Return shipping costs are the customer’s responsibility unless the item is defective or incorrect
Abu Dhabi – Madinat Al Riyad
(Details will be shared after return approval)
Please inspect your order upon delivery.
If your item is damaged, defective, or incorrect, contact us immediately at bellebonjour.ae@gmail.com so we can evaluate the issue and provide a suitable resolution.
Refunds are processed after the returned item is received and inspected
You will be notified whether your refund is approved or rejected
Prepaid Orders: Refunded to the original payment method
Cash on Delivery (COD): Refunded via bank transfer after approval
Approved refunds are typically processed within 10 business days
Please allow additional time for your bank or card provider to reflect the refund
Shipping fees
Cash on Delivery (COD) fees
(Except in cases of defective or incorrect items)
If more than 15 business days have passed since refund approval and you have not received your refund, please contact us at bellebonjour.ae@gmail.com.
For orders shipped to the European Union, customers have the right to cancel or return their order within 14 days, provided the items meet the return eligibility criteria.
This right does not apply to Made to Order, Pre-Order, or customized items.
For any questions or assistance regarding returns or refunds, please contact us at bellebonjour.ae@gmail.com.
We are always happy to assist you.
