شحن

Shipping Policy

At Belle Bonjour, we aim to provide a seamless and reliable shopping experience with fast and efficient shipping. Below is an overview of our shipping process to ensure transparency and convenience for our customers.

Shipping Options and Delivery Times

We offer the following shipping options:

United Arab Emirates:
- Delivery Time: 1–2 Business Days
- Complimentary Shipping on Orders Above AED 399
- AED 25 Shipping Fee for Orders Below AED 399

GCC Countries:
- Delivery Time: 3–5 Business Days
- Complimentary GCC Shipping on Orders Above AED 899
- AED 79 Flat Shipping Rate for Orders Below AED 899

International Shipping:
- Delivery Time: 5–8 Business Days
- Complimentary Worldwide Shipping on Orders Above AED 1,500
- AED 149 Flat Shipping Rate for Orders Below AED 1,500

Order Processing

Processing Time:
Orders are processed within 24-48 hours of receipt (excluding weekends and public holidays).
Once your order is processed, you will receive a confirmation email with tracking details.

Tracking Your Order

After your order is shipped, you will receive a tracking number via email or SMS. You can use this number to track your package directly through our courier partner’s website.

Important Notes

Delivery Delays:
While we strive to meet our delivery timelines, delays may occur due to unforeseen circumstances such as public holidays, weather conditions, or customs clearance for international orders.
Incorrect Address:
Please ensure that your shipping address is accurate. Belle Bonjour is not responsible for delays or non-delivery caused by incorrect or incomplete address details.
Customs and Duties (International Orders):
For international orders, customers are responsible for any customs duties, taxes, or additional charges that may apply upon delivery.

Undeliverable Packages

If your package is returned to us due to an incorrect address or unsuccessful delivery attempts, we will contact you to arrange a reshipment. Additional shipping charges may apply in such cases.